Central rule
All sales are final once access to the digital course has been provided.
The Kit is a digital educational product. Access is delivered immediately after successful payment and can be consumed quickly.
When refunds are not available
Because the Kit is digital and access is delivered immediately, a refund is not available where you:
- changed your mind after purchase;
- completed part or all of the course;
- did not use the course;
- disliked your visibility score;
- expected a guaranteed AI mention;
- expected guaranteed publicity, rankings, revenue, leads, or publication;
- experienced a change made by ChatGPT, Perplexity, Google, Meta, or another third party;
- have a device, browser, internet, or email problem outside our reasonable control;
- shared access or otherwise violated our Terms.
Technical-access exception
We may consider a refund when all of the following are true:
- payment was successfully completed;
- access was not provided because of a technical error caused by AMRAI;
- you contacted us at support@amraipr.com with your purchase email and a description of the issue;
- we were given a reasonable opportunity to restore access;
- we could not provide or restore access.
If we can restore your access, restoring access resolves the issue and no refund is due.
How to request a review
Email support@amraipr.com from the email address used at purchase and describe the issue in a few lines. Please do not send full payment-card information or passwords. Approved refunds are returned through the original payment method. Bank-processing time is controlled by Stripe, the payment provider, and your financial institution and is outside our control.
Law-required refunds
Nothing in this policy is intended to override statutory refund rights that apply to you under applicable law. Where local law requires a refund that we do not otherwise offer, that legal right controls.